Refund & Cancellation Policy

Last Updated: September 14, 2026

First Bloom sells digital educational products and online courses.

Because digital products may be accessed immediately after purchase, our refund policy is designed specifically for digital products and course access.

1. Course Purchases

Before purchasing, please review the course description, curriculum, included resources and requirements carefully.

Where a refund is available, the eligibility requirements below apply.

2. Refund Eligibility

You may request a refund within [INSERT NUMBER] days of purchase if:

  • You purchased the course by mistake and have not substantially accessed or downloaded the course materials; or
  • The course cannot reasonably be accessed due to a technical issue that we are unable to resolve; or
  • A refund is otherwise required by applicable law.

3. Digital Content Access

Because course materials and digital resources may be delivered immediately after purchase, access to digital content may affect refund eligibility where permitted by applicable law.

Any limitation relating to digital-content refunds will be clearly communicated before or at the time of purchase.

4. Duplicate Purchases

If you accidentally purchase the same course more than once, contact us as soon as possible.

We may refund the duplicate transaction after verification.

5. Technical Problems

If you cannot access a course you purchased, contact us at:

[INSERT SUPPORT EMAIL]

Please include:

  • Your name
  • Purchase email
  • Order number
  • Description of the problem
  • Screenshot if relevant

We will first attempt to resolve the access issue.

6. Non-Refundable Circumstances

To the extent permitted by applicable law, refunds may not be available solely because:

  • You changed your mind after substantial access
  • You did not complete the course
  • You did not implement the material
  • You expected a particular income or business result
  • You expected Etsy sales
  • You did not have the required software or equipment
  • You did not read the course description before purchase

This does not limit any mandatory rights available to consumers under applicable law.

7. How to Request a Refund

Send your request to:

[INSERT REFUND EMAIL]

Subject:

Refund Request – [Order Number]

We may request information necessary to verify your purchase.

8. Refund Processing

Approved refunds will normally be returned through the original payment method where technically possible.

The time taken for the funds to appear in your account may depend on the payment provider or financial institution.

9. Policy Changes

We may update this Refund Policy from time to time.

The policy applicable to a purchase will be determined according to the applicable terms presented at the time of purchase, subject to mandatory legal rights.